With economists talking about a slowing economy, crisis communications of this type will become more of an issue for clients in many different sectors. Planning your external and internal communications strategy is time well-spent. And since messaging about bad news must come from the top, the right management team must be at the table and in agreement with your recommendations.
Overcommunicate to staff. Announcing closures and layoffs in-person will mean a lot to affected workers. It sends a strong message that ...