JetBlue has had its share of advocates and defenders in the aftermath of its Valentine's Day Massacre. And one can argue all day long as to whether the airline did or didn't do things well, or whether it will or won't survive.
But one thing's not up for argument in my book: JetBlue's director of communications Jenny Dervin has some pretty unhelpful ideas about who to be blaming right now. Mainly, her choice quote from PRWeek's cover story:
"Those (PR) agencies ...