The 2011 NFL season may be in full swing, but we should not close the book on this historic year in sports labor without identifying key takeaways for all institutions requiring positive public interactions to drive success.
Three years before owners imposed the NFL lockout, players were educated on the complexities of the labor dispute, but not just for their own knowledge. Through scientific metrics and unofficial evaluations, the NFL Players Association (NFLPA) quickly confirmed that the public expected ...