NEW YORK: The New York Times Co. has launched a consumer-facing discussion Web site, which solicits feedback about its products and services, as part of the company's increasing public outreach.
The New York Times Insight Lab hosts online discussion forums, surveys, and quick polls. The company is using it to glean information about existing and yet-to-be-released products and services, said Alex Wright, director of user experience and product research at the Times Co.
“We feel like it gives us an opportunity ...