Last week's cover story included a quote from Jenny Dervin, JetBlue's director of corporate communications, that made some readers fume.
To paraphrase, she took to task the agencies and consultants who called in the middle of the airline's recent crisis, offering critiques of its efforts on the one hand, and their services on the other.
Dervin later clarified her comments on our blog The Cycle (thecycle.prweekblogs.com). "I was addressing my comments to the crazy freelance and very few strange agency calls ...