Recently, a nationally recognized company found itself at odds with its workforce. After several years of planning, its $700 million enterprise resource planning implementation had hit a snag. The problem: broad resistance to change among its 100,000 employees.
Most tech-enabled business transformations can save companies billions, if properly implemented. Yet selling employees on change is often one of the toughest aspects of the project - and lack of staff support can have disastrous consequences. So what's the solution?
It ...