Outlook
Text 100 enjoyed client stabilization for most of 2008, but the agency was hit with the global recession as it began fiscal year 2009 and made headcount reductions. Its turnover rate (30%) skewed higher last year because of lower retention in areas like China and India.
“It's worth noting that since the recession has deepened, staff turnover has dropped dramatically worldwide,” says Aedhmar Hynes, CEO, adding that attrition has halved since the start of 2009.