Even though a crisis might not be your fault, it still may require you to respond.

Sometimes wars break out, cows go mad, and things just go plain wrong. When disaster strikes, on any scale, it can affect people far beyond the origin of the event.

Consider the ongoing war in Iraq. Some favor it, some are fervently against it. But, political beliefs notwithstanding, most agree that it's no fun to have to pay $3 a gallon for gas.

Before he ...