Mozilla chose Melissa Shapiro as its first full-time PR pro about a year and half ago, when it was about a week into an RFP for a new US AOR. Most recently, she helped the company set a Guinness World Record in June for the most downloads in a single day.

“I hit the ground running and never looked back,” she says.
 
 For example, Shapiro helped lend an agency perspective to the RFP (which OutCast Communications ultimately won). ...