NEW YORK: Research In Motion (RIM) boosted its customer communications efforts on Thursday, following widespread outages and disruptions to its BlackBerry service this week.
Co-CEO Mike Lazaridis extended an apology to customers on Thursday morning via a video clip on RIM's corporate website, saying normal service had begun to return in Europe, the Middle East, India, and Africa.
"We know that you want to hear more from us, and we're working to update you more frequently through our websites and ...