PALM BEACH, FL: Poor internal communications in America’s
restaurants may soon start taking their toll at the cash register.
PALM BEACH, FL: Poor internal communications in America’s
restaurants may soon start taking their toll at the cash register.
This was the conclusion reached by marketing consultant Tom Feltenstein
(of Tom Feltenstein’s Neighborhood Marketing Institute) following exit
surveys of 50,000 patrons of restaurants serving everything from fast
food to haute cuisine.
’Customers are a revolt waiting to happen,’ he said, noting that 7% of
those surveyed claimed they would never ...