With no end in sight to the financial industry's reputation crisis, agency executives are urging banks to show a “human face” to consumers and stakeholders.
The banking industry's reputation took another blow last month when Barclays agreed to pay $450 million to settle claims that it manipulated the London interbank offered rate, or Libor. The widening investigation into interest rate fixing, which forced the resignation of Barclays' CEO, COO, and chairman, could implicate other major financial institutions.
Before Barclays' settlement ...