Crisis management is widely accepted as a must for any company operating in the international arena, but very few operators give enough thought to fielding crises that fall into the 'acts of god and foreign governments' category.
Among such unforeseen circumstances, I would list the decision last week by the UK government to extradite the former Chilean dictator General Pinochet to Spain to face charges of torture, kidnapping and murder of Spanish citizens. Or the recent refusal by Italy to ...