SAN FRANCISCO: According to a trio of experts, crisis communicators are challenged by a lack of quality in national-security reporting post-September 11.
"What I see today is reprehensible," said Tim Doke, VP of corporate communications for American Airlines, adding that he spends "80% of his time talking reporters off ledges."
The comments came during a panel discussion at the PRSA conference last week. Also speaking were Brigadier Gen. Ron Rand, US Air Force director of public affairs, and panel moderator Gil Schwartz, ...