Social media has played a key role in the uprisings of Tunisia and Egypt, proving to be an adaptable and customizable crisis communications tool.
Major technology companies created a new way for citizens to express their views, after the Egyptian government temporarily shut down Internet and cellular service in an attempt to block communications between anti-government protestors.
Google, Twitter, and SayNow created a “speak-to-tweet” service, which allows people to dial a telephone number and leave a voicemail (landline service remained largely ...