Take a company with a stock price north of $300 a share and millions of new subscribers every year. Add puzzling decisions, such as a drastic price increase and the introduction of services few subscribers want, plus poor customer communications, and you have the New Coke moment of 2011, brought to you by Netflix.
  
The one-time tech-sector darling sent many customers running for the nearest Redbox this summer when it announced subscription price increases of up to ...