At nearly every gathering of pros in my age group (let's just say 40-somethings), I hear the same lament, "What about the younger staff? They just don't work like we did, do they? Such an attitude of ... entitlement."

I'll admit my first inclination was to agree. Working long hours was the badge of honor when I started in the '80s. But I thought about my younger colleagues at Capstrat and realized every one of them works as hard, ...