A former boss once offered the following advice: "People do what you inspect, not what you expect."
He was referring to interactions with subordinates and senior executives. What he described was the difference between management and leadership. Many in management emphasize execution. Leadership depends much more on trust.
Bosses will get results from employees. They control whether paychecks come from the organization or from a social service agency. But as Robert Solomon and Fernando Flores write in their book Building Trust ...