In the question-and-answer portion of a talk I gave a week ago, a member of the audience asked me what I'd do if I were given Karen Hughes' job at the US State Department.
Hughes, you probably know, has the difficult PR job of improving America's image abroad, specifically in the Middle East.
For starters, I said, I'd do some serious listening.
You don't have to travel abroad as much as I do to know that people in other countries look askance ...