Jeffrey Douglas is the communications director of Virginia-Maryland Regional College of Veterinary Medicine at Virginia Tech University. He spoke with Mike Bush about the university's media response and crisis plan.
What was the university's first reaction?
Jeffrey Douglas: In the earliest moments of the crisis while our president and leadership team were trying to get their arms around what was happening, the media were just pouring in. And the few of us that were there did the best we could to triage ...