While technology can confuse the tax return process, H&R Block is using it to its advantage

Ah, tax season. It's the part of spring, possibly only rivaled by pollen, which receives the most complaints. No one likes taxes. But, to corrupt the old saying, two things are certain in life, and H&R Block can help with one of them.

With all the talk about technology making life easier, it seems taxpayers still aren't happy. Perhaps everyone is spoiled. Or perhaps it's because ...