[An agency should be] created with the belief that [it] would grow in direct proportion to clients' success. At Qorvis, we decided that we would not measure time, instead focusing on being successful with the work we had, not simply busy with a lot of work.

Eliminating time sheets and bureaucracy and organizing by client team, rather than skill area, means no practice groups, profit centers, or silos. Without the pressure of billable hours and who gets credit for them, ...