FRANKFURT, GERMANY: Gartner Communications has released Crisis Control Suite, a software-based management system for crisis PR.
The software helps communications teams organize information, set priorities, and create information flows in order to add more structure and clarity to media and stakeholder relations during a crisis situation.
Crisis Control Suite first consolidates information from relevant sources, such as media monitoring results, journalist enquiries, and customer hotline calls, and then inputs this information into a searchable system.
Each incoming item is then assessed on a scale of ...