Within a day of his being sworn in, President Barack Obama issued a memo to all government agency heads, calling for more transparency. “We'll work together to ensure the public trust and establish a system of transparency, public participation, and collaboration,” he promised.
It's a bold goal. Yet for some time, a number of government agencies have been thriving in the social media environment. These entities are using cutting-edge 2.0 communications strategies to engage citizens on a wide ...