NEW YORK: Industry experts said Thursday that Goldman Sachs should enhance its communications with employees following the public resignation of executive director Greg Smith.

Smith, a 12-year Goldman veteran, wrote an op-ed for The New York Times about why he left the firm, criticizing the company's culture and lack of “moral fiber.”

Goldman needs to examine Smith's criticisms to determine whether any of them are valid, and if so it should fix them, said John Hellerman, co-founder of Hellerman Baretz Communications. ...