The piercing din of current dialogue about businesses "in crisis" diminishes the meaning of the phrase. In the wake of the chatter, the essence of effective crisis management has not been meaningfully identified. Like many successful approaches to seemingly elusive challenges, it's a simple proposition: "experiential intuition."
Malcolm Gladwell might call experiential intuition a "blink" moment, one that triggers rapid recognition of what is important even with limited information. The critical nuance is that the total of experience plus intuition ...