When it comes to crises, most would prefer Henry Kissinger's sentiment, "There cannot be a crisis next week. My schedule is already full." Those were the cheeky good old days. Now, life for communicators consists of full schedules due to the crisis this week, last week, and next week.
Eric Dezenhall, in his book Damage Control: Why Everything You Know About Crisis Management Is Wrong, blames the change on the culture of attack. We live in a time of schadenfreude, ...