One would think that a world-renowned branding consultancy like Landor Associates would understand how media relations can impact a company’s brand.

One would think that a world-renowned branding consultancy like

Landor Associates would understand how media relations can impact a

company’s brand.



That said, we were rather shocked when we called Landor’s main line to

reach an executive last week. The automated receptionist told us to

press ’3’ for media relations, which we dutifully did. But we were then

told that ’3’ was ’not a valid option.’ We tried ...