Hospitals are complex organizations that can be challenging for patients to navigate, let alone understand how they work behind the scenes. From billing processes to long waits in the emergency department, it's easy to see how the public-at-large, as well as patients, can perceive hospitals as behemoth institutions leading them to the brink of madness. When it comes to healthcare, what might be a sound business decision can be misunderstood as intentional disregard for the community.
If you extend that to ...