We're going through a very uncomfortable confrontation with a labor union. What steps can we take to reduce the level of acrimony, improve communications, and facilitate a more pleasant outcome?
According to James Lukaszewski of the Lukaszewski Group, there are very specific steps and strategies to undertake that can set the tone of public and private debates and discussions.
"Eliminate all negative words," he advises. "They cause misunderstanding and unanswerable questions and you'll have to eat every one of them sometime ...