Client service is the foundation of your reputation as an individual and as a firm. Every team member contributes to the client experience. Below are six suggestions to help you succeed.
First, listen. Clients can struggle communicating their needs; they also may not know what they want. Ask questions to clarify their goals and expectations.
Second, be responsive. Respond to e-mails or voice-mails within two hours. You needn't have the answer, but a simple acknowledgement will make a client feel ...