Working for an energy company must present a number of public affairs challenges. How do you navigate them? Conley: Energy issues are certainly on everyone's mind. Especially with the economy, it's a challenge to make sure we're communicating with customers about our energy plans, and how we're working to provide energy services efficiently and effectively. Ultimately, it's about being transparent about the programs, initiatives, and solutions that we're working on.
How do you create that transparency? Conley: Our team is ...