During his 11 years with APCO, Bryan Dumont has been a driving force in building the firm's research division, APCO Insight, into a multimillion-dollar part of the agency's business. With a reputation for outstanding client service, Dumont has managed global opinion research programs for such leading brands as Hewlett-Packard. Dumont's work is focused on linking corporate reputation to tangible business outcomes and he has developed APCO's “Reputation Insight” and “Emotional Linking” tools. He most recently developed the Return on Reputation ...