It's part of the cost of doing business: At some point, a firm will require a major change in management.
Whether he or she comes from inside the agency or from another firm, there are several "best practices" to employ when moving in a new leader in order to keep up office morale and retain valuable staff. But that does not mean the process isn't difficult.
"I don't think there is a seamless transition," says Aaron Kwittken, CEO of Kwittken & Company, ...