Erica Morris

ING Direct's Arkadi Kuhlmann speaks with Erica Morris about crisis management and the benefits of his personal approach to social media.

When Graco issued a voluntary recall in January of more than 1 million of its strollers, the manufacturer was praised by members of the blogosphere for its prompt consumer outreach, which was conducted almost entirely through Facebook, Twitter, YouTube, and Graco's corporate blog.

Following up on its promise before Congress last month, Toyota has named its first chief quality officer.

NEW YORK: Zeitbyte named Trylon SMR its AOR.

Google's decision to close its censored Chinese search engine has analysts buzzing, as industry insiders try to determine what the final effects will be on the growing Asian market.

WALTHAM, MA: MyMediaInfo launched a PR and media application for the iPhone, which provides communicators with access to a database of journalists' contact information from their mobile device.

SALT LAKE CITY: Monroe Electronics retained Wall Street Communications.

SAN FRANCISCO: Bank of the West named Andrew Rosen CMO, reporting to chairman and CEO Michael Shepherd.

Financial journalists believe the financial sector's biggest challenge this year will be proving its credibility, according to the second annual Backbay-Marketwire Financial Services Reputation Survey.

DALLAS: Blockbuster consulted with Pierpont Communications this week as the entertainment chain faced media reports that it may file for bankruptcy in the near future.