Dan Gillmor

 
Dan Gillmore writes a monthly column for PRWeek.
 

Recent Articles

The shift in media is a chance for pros to showcase understanding

November 24, 2008

As I write this, the market capitalization of America's publicly held newspaper companies is a shade more than $6 billion.

Newsrooms need honest leaders to better their political coverage

October 20, 2008

When I was younger and more naive, I wondered what kind of person could do PR for a tobacco company - an enterprise selling a product that, when used according to standard practices, leaves a trail of sickness and death in its wake.

Americans deserve honesty from politicians, not poetic responses

September 08, 2008

It's been said that politicians campaign in poetry and govern in prose. Maybe that explains why voters keep hearing nursery-rhyme solutions to enormously complex problems.

Comcast's version of customer service should concern patrons

August 11, 2008

A wall poster caught my eye on a recent visit to a San Francisco company that provides online customer support. "Customer service," it announced, "is the new marketing."

Digital age gives truth a fighting chance to counteract the smears

June 23, 2008

Bill Clinton got a hard lesson recently in a new rule of politics. Sen. Barack Obama (D-IL), meanwhile, tried to make some new rules of his own.

The damage to the Olympic brand is likely beyond repair

April 21, 2008

Even before protesters started disrupting the Olympic Torch relay on several continents, the Games had long since lost its luster as anything but an extremely big-time professional sports meet. Now it's turning into a big-time PR disaster for the host nation, China, and the feckless International Olympic Committee.

Apologies simply won't cut it when promises aren't kept

April 07, 2008

The old aphorism - "Under-promise, over-deliver" - remains timely. But it's never been so relevant as it is now during an age when systems of all kinds are growing ever-more complex.

Economic upheaval creating an urgent need for leadership

March 24, 2008

When a company gets into trouble, one of its essential recovery tools is solid leadership. This goes beyond keeping employees on track.

United Airlines staff rift hurts its customers in the long run

March 10, 2008

Awhile back, I wrote in this space about a PR innovation at United Airlines: Channel 9 on the audio system was devoted to communications among pilots and air-traffic controllers.

Blogger's Polk Award triumph is a banner day for new media

February 25, 2008

Even now, I get calls from reporters asking if bloggers are journalists. Sigh. The answer, of course, is that most are not, and that some are.