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crisis

Sheikh hires APCO to defend image after horse scandal

Daniel Farey-Jones, PRWeek UK May 01, 2013

LONDON: The ruler of Dubai has called in APCO Worldwide to deal with the media after 11 of his racehorses tested positive for banned substances in Britain.

In a real emergency, one size can't fit all

Eileen Sheil, Cleveland Clinic April 26, 2013

In incidents such as the Boston Marathon tragedy, the PR pros involved struggle with the balance between privacy and reaching out to the public, media, or other sources to get help. Weighing the risks and benefits is essential to achieve the best possible outcome.

BBC strives to regain trust in wake of Savile scandal

John Owens, PRWeek UK April 24, 2013

LONDON: A top BBC communications official has said the broadcaster must keep "working hard" to regain trust after a poll showed the damaging impact of the Jimmy Savile scandal on its reputation.

Former comms director praises Boston PD's use of social media after bombing

Lindsay Stein April 16, 2013

NEW YORK: The Boston Police Department has used social media both cautiously and effectively to get information to the public since the bombing at the Boston Marathon on Monday, its former communications chief told PRWeek.

H+K names global leaders of energy, crisis practices

Brittaney Kiefer April 10, 2013

NEW YORK: Hill+Knowlton Strategies has promoted Chris Gidez to global head of its energy practice and Bill Coletti to global crisis co-lead.

A receptionist can be an important voice in a crisis

Justine Griffin, Rasky Baerlein Strategic Communications March 22, 2013

I often think when a crisis hits, common sense goes out the window. Time and again, we work with clients to prepare for a potential crisis.

Starbucks hires Redfern as UK corporate affairs chief

Daniel Farey-Jones, PRWeek UK March 20, 2013

Starbucks has recruited Pagefield partner Simon Redfern as UK corporate affairs chief in the wake of the company's damaging corporation tax controversy in the country.

Ignore the golden hour at your peril

Justine Griffin, Rasky Baerlein Strategic Communications March 20, 2013

Paradoxically, the one rule I find people ignore most frequently when facing their own crisis is the most important one: observe the "golden hour."

Lock to head Ogilvy PR London's new crisis practice

Loulla-Mae Eleftheriou-Smith, PRWeek UK March 19, 2013

LONDON: Ogilvy PR London is bolstering its issues and crisis capabilities with the establishment of its first dedicated crisis practice.

Former Walt Disney comms exec joins Edelman

Brittaney Kiefer February 28, 2013

LOS ANGELES: Edelman has hired Kathryn Kranhold as EVP, effective March 1.

Tesco debuts food news site to allay horsemeat fears

John Reynolds, Marketing February 27, 2013

Tesco launched a food news website on Wednesday as it seeks to shed light on its food supply chain in light of the horsemeat scandal.

BBC call to Brunswick deemed not 'acceptable'

John Owens, PRWeek UK February 25, 2013

An "exhausted" BBC communications team was forced to reverse its decision to call in Brunswick Group at the height of the Savile crisis because it was not deemed "optically acceptable," according to transcripts of the Pollard Review.

Iceland comms chief stands by CEO's horsemeat blame

John Owens, PRWeek UK February 19, 2013

The communications adviser for UK-based supermarket Iceland has said his chief executive, Malcolm Walker, decided to speak to the media about the horsemeat issue, firing in the direction of local government, because he was "angry" at the chain being "tarred."

Findus' crisis comms blasted as 'not fit for purpose'

Daniel Farey-Jones, PRWeek UK February 13, 2013

Industry insiders have lambasted Findus UK's response to the horsemeat crisis.

Luther Pendragon no longer working with Philip Morris

Lynsey Barber, PRWeek UK February 12, 2013

Luther Pendragon has told healthcare clients that it is no longer working with Philip Morris after a number of them questioned its work with the tobacco company.

Findus horsemeat crisis: the story so far

Daniel Farey-Jones, PRWeek UK February 08, 2013

With frozen-food company Findus in the headlines for all the wrong reasons after some of its beef lasagne was found to contain 100% horsemeat, we sum up its crisis communications story so far.

Papa John's, Sitrick chase bloggers about ACA quotes

Brittaney Kiefer January 29, 2013

PR firm Sitrick and Company has asked bloggers to correct or remove posts about Papa John's CEO John Schnatter's widely criticized remarks that pizza prices would rise because of the Affordable Care Act.

What will Livestrong do?

Craig Bida, Cone Communications January 25, 2013

In recent months, and especially in the aftermath of Lance Armstrong's long-awaited and Oprah-enabled confession, there has been much hand wringing about the future of the Livestrong Foundation.

Bad PR tweets land big companies in hot water

Lisa Arledge Powell, MediaSource January 18, 2013

Over this three-part blog series, I've spent most of my time pointing out those journalists who use social media as a personal soapbox.

Tesco print ads apologize for horsemeat in burgers

Teresa Fitzherbert, Campaign January 17, 2013

Tesco has taken out a full-page ad in UK national newspapers to apologize for selling hamburgers that contained horsemeat. Rival grocery chain Morrisons has taken the opportunity to promote its 100% beef burgers.

H+K hands Luckett global crisis comms role

John Owens, PRWeek UK January 16, 2013

LONDON: Hill+Knowlton Strategies has named Tim Luckett co-chair of global crisis communications and risk management. He previously led the agency's EMEA crisis team.

Embrace the unpredictability PR brings

Eileen Sheil, Cleveland Clinic January 11, 2013

We are in a stressful industry that doesn't necessarily come with a manual for every situation. However, if you enjoy a challenge, PR is a terrific career. The more you learn, the more you can handle.

Crisis comms, media often work together in disasters

Larry Kopp, the TASC Group January 11, 2013

In our final blog in this series, we will look at the similarities and differences between traditional and natural or manmade disaster crisis communications.

Edelman hires Gallagher to lead UK crisis offering

John Owens, PRWeek UK January 09, 2013

Edelman has poached Duncan Gallagher from Hill+Knowlton Strategies to work in a new role leading its crisis and issues capabilities in the UK.

Natural disaster communications strategy

Larry Kopp, the TASC Group January 09, 2013

Our second blog post in this series focuses on the various communications strategies an organization needs to deploy when a natural disaster strikes.

Crisis comms strategy vs. disaster comms strategy

Larry Kopp, the TASC Group January 07, 2013

In the following blogs, we will compare and contrast the various strategies involved in managing a traditional crisis communications story and a natural or manmade disaster story.

NRA Facebook and Twitter blackout: smart crisis comms or social media fail?

Chris Daniels December 20, 2012

The NRA's decision to shut down its social media channels in the aftermath of the tragic school shooting in Newtown, CT has divided digital marketing and crisis comms experts.

United Way, mental health groups prep members for post-Newtown media blitz

Virgil Dickson December 18, 2012

WASHINGTON: Various industry groups are working with the media to ensure that the topics of mental health and social services aren't eclipsed by gun control after the tragic elementary school shooting in Newtown, CT, on Friday.