Crisis Communications

JPMorgan puts execs front and center as it deals with crisis

May 18, 2012

NEW YORK: JPMorgan Chase & Co. is emphasizing transparency and culpability as it weathers a crisis that could adversely affect it and other financial services institutions.
 

Deschauer joins Levick as corp comms VP

May 17, 2012

WASHINGTON: Levick Strategic Communications has hired Qorvis Communications executive Jack Deschauer as VP in its corporate practice.
 

Resume, diagnosis both cited in Thompson departure

May 14, 2012

Yahoo said Sunday that CEO Scott Thompson will leave the company. However, the circumstances around his departure became murkier today.
 

Under-fire advocacy group ALEC works with Edelman

May 10, 2012

WASHINGTON: The American Legislative Exchange Council has brought on Edelman to help it deal with recent corporate fallout and opposition to its legislative positions, numerous sources familiar with the relationship said.
 

Thompson apologizes for resume inaccuracies

May 08, 2012

Yahoo CEO Scott Thompson apologized to employees on Monday for allowing inaccuracies about his education to appear on his resume.
 

Bribery, cover-up allegations present comms challenges for Wal-Mart

April 27, 2012

Crisis communications experts are giving Wal-Mart mixed grades for its response to accusations that company employees bribed Mexican officials to quickly build stores in the country.
 

The PR Week - April 27, 2012

April 27, 2012

Steve Barrett, Frank Washkuch and Lindsay Stein discuss Wal-Mart's response to bribery allegations; Mountain Dew's new agency; staff change at PepsiCo; Penn State's selection of agencies; and earnings from IPG, Havas and Next Fifteen.
 

Penn State picks Edelman, La Torre for comms support

April 25, 2012

UNIVERSITY PARK, PA: Penn State University has hired Edelman and La Torre Communications for corporate communications, media relations, and stakeholder engagement support as it recovers from the Jerry Sandusky child-abuse scandal.
 

Wal-Mart responds to bribery allegations with social media

April 23, 2012

Wal-Mart, which is under fire for allegedly paying bribes to obtain building permits in Mexico in 2005, quickly responded by posting a video statement on YouTube and its corporate website.
 

Penn State spent $5M on crisis comms, investigations

April 18, 2012

Penn State University has spent more than $5.3 million on firms for internal investigations and crisis communications, including work done by Ketchum and Kekst and Company.
 

Best Buy works with H+K on corporate shake-up

April 12, 2012

MINNEAPOLIS: Best Buy has brought on H+K Strategies to handle the company's recent corporate shake-up, including the departure of CEO Brian Dunn.
 

Levick promotes Maloni to litigation chair

April 11, 2012

WASHINGTON: Levick Strategic Communications has promoted SVP Jason Maloni to chair of its litigation practice. He is a six-year veteran of the agency.
 

The PR Week - March 30, 2012

March 30, 2012

Gideon Fidelzeid, Beth Krietsch and Lindsay Stein discuss Tupperware's new global AOR; promotion for Comcast's D'Arcy Rudnay; MLB's Fan Cave initiative; and JetBlue's crisis.
 

JetBlue uses blog to answer questions about pilot

March 28, 2012

JetBlue has responded quickly to one of its pilots having a meltdown during a flight. The airline is handling the crisis situation with its in-house PR team, according to an agency source.
 

Goldman handles Smith's exit with in-house team

March 16, 2012

NEW YORK: Goldman Sachs is managing the public resignation of Greg Smith, executive director and head of the firm's equity derivatives business in Europe, using its internal communications team.
 

Video: Agency Summit, part one

February 28, 2012

PRWeek's Steve Barrett speaks to Ketchum president Rob Flaherty about the big agency issues of the day.
 

The PR Week - February 10, 2012

February 10, 2012

Steve Barrett, Frank Washkuch and Lindsay Stein discuss lessons from the Susan G. Komen fiasco; comms strategies behind Super Bowl ads; tax compliance; and Groupon's future.
 

Penn State still has a lot to learn about navigating a crisis

February 01, 2012

There is a Golden Rule in medicine, first do no harm.
 

Scandals teach schools some vital lessons in crisis comms

February 01, 2012

In 2006, Duke University was propelled into a frenzy of media scrutiny following allegations of sexual abuse by three lacrosse players that were later dismissed.
 

Character defines the crisis response

Emmanuel Tchividjian, Ruder Finn February 01, 2012

On January 13, the Costa Concordia, a 144,000-ton, $600 million cruise ship with 4,200 passengers and crew members hit some rocks off the coast of the Italian island of Giglio and capsized.
 

Ketchum's crisis work for Penn State ends

January 25, 2012

NEW YORK: Penn State University has confirmed that it is no longer working with Ketchum for crisis communications services.
 

Kodak files for Chapter 11

January 19, 2012

Kodak filed for Chapter 11 bankruptcy early Thursday morning, following weeks of speculation about its financial future.
 

Papa John's employee fired for racial slur on receipt

January 09, 2012

Pizza chain Papa John's fired one of its New York City employees after he or she described a customer using an ethnic slur on her receipt.
 

The PR Week - January 6, 2012

January 06, 2012

Steve Barrett, Rose Gordon and Lindsay Stein discuss the Iowa caucus; Kodak's woes; and brands poised for a comeback in 2012.
 

Experts advise open comms policy during Kodak crisis

January 05, 2012

ROCHESTER, NY: Former Kodak CMO Jeffrey Hayzlett has urged the embattled digital imaging company to focus on its profitable products and ditch the rest if it is to survive its potential bankruptcy crisis.
 

Verizon comms chief: "We listened and acted"

January 03, 2012

It is business as usual at Verizon Wireless following last week's misstep that saw the company quickly abandon a new $2 fee after a public outcry, thus averting a Netflix-style debacle.
 

Is it always necessary for companies to apologize following a comms crisis?

January 01, 2012

Your parents taught you that when you do something wrong, you should apologize.
 

BP touts progress ahead of oil spill's two-year anniversary

December 30, 2011

BP's post-Deepwater reputation rehab continues this week with a new campaign. The oil company unveiled a multifaceted campaign to update the public on its progress in restoring the Gulf Coast region as the second anniversary of the accidents nears.
 

Butterball slow to respond to animal abuse accusations

December 29, 2011

GARNER, NC: While a video of alleged animal abuse at a Butterball turkey facility surfaced on social media channels during the holidays, the company did not make a statement for nearly a week.
 

Amateur Athletic Union taps Sachs for crisis comms

December 14, 2011

TALLAHASSEE, FL: The Amateur Athletic Union (AAU) has hired Ron Sachs Communications to handle its PR and crisis response to sex abuse claims against former president and executive director Bobby Dodd.
 
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