Crisis Communications

Penn State still has a lot to learn about navigating a crisis

February 01, 2012

There is a Golden Rule in medicine, first do no harm.
 

Scandals teach schools some vital lessons in crisis comms

February 01, 2012

In 2006, Duke University was propelled into a frenzy of media scrutiny following allegations of sexual abuse by three lacrosse players that were later dismissed.
 

Character defines the crisis response

Emmanuel Tchividjian, Ruder Finn February 01, 2012

On January 13, the Costa Concordia, a 144,000-ton, $600 million cruise ship with 4,200 passengers and crew members hit some rocks off the coast of the Italian island of Giglio and capsized.
 

Ketchum's crisis work for Penn State ends

January 25, 2012

NEW YORK: Penn State University has confirmed that it is no longer working with Ketchum for crisis communications services.
 

Kodak files for Chapter 11

January 19, 2012

Kodak filed for Chapter 11 bankruptcy early Thursday morning, following weeks of speculation about its financial future.
 

Papa John's employee fired for racial slur on receipt

January 09, 2012

Pizza chain Papa John's fired one of its New York City employees after he or she described a customer using an ethnic slur on her receipt.
 

The PR Week - January 6, 2012

January 06, 2012

Steve Barrett, Rose Gordon and Lindsay Stein discuss the Iowa caucus; Kodak's woes; and brands poised for a comeback in 2012.
 

Experts advise open comms policy during Kodak crisis

January 05, 2012

ROCHESTER, NY: Former Kodak CMO Jeffrey Hayzlett has urged the embattled digital imaging company to focus on its profitable products and ditch the rest if it is to survive its potential bankruptcy crisis.
 

Verizon comms chief: "We listened and acted"

January 03, 2012

It is business as usual at Verizon Wireless following last week's misstep that saw the company quickly abandon a new $2 fee after a public outcry, thus averting a Netflix-style debacle.
 

Is it always necessary for companies to apologize following a comms crisis?

January 01, 2012

Your parents taught you that when you do something wrong, you should apologize.
 

BP touts progress ahead of oil spill's two-year anniversary

December 30, 2011

BP's post-Deepwater reputation rehab continues this week with a new campaign. The oil company unveiled a multifaceted campaign to update the public on its progress in restoring the Gulf Coast region as the second anniversary of the accidents nears.
 

Butterball slow to respond to animal abuse accusations

December 29, 2011

GARNER, NC: While a video of alleged animal abuse at a Butterball turkey facility surfaced on social media channels during the holidays, the company did not make a statement for nearly a week.
 

Amateur Athletic Union taps Sachs for crisis comms

December 14, 2011

TALLAHASSEE, FL: The Amateur Athletic Union (AAU) has hired Ron Sachs Communications to handle its PR and crisis response to sex abuse claims against former president and executive director Bobby Dodd.
 

Lowe's could face boycott after pulling ads

December 12, 2011

Retail chain Lowe's could face a boycott after its decision to pull advertising from TLC reality series 'All-American Muslim.'
 

Jawbone apologizing to consumers for product flaws

December 09, 2011

Following numerous complaints from consumers about Jawbone's UP health and fitness wristband, the company has posted an apology letter on its website.
 

Video: Micho Spring, Weber Shandwick

December 09, 2011

PRWeek's Frank Washkuch speaks with Micho Spring, chairperson of Weber Shandwick's global corporate practice, about the agency's survey on corporate crisis.
 

Will Cain finally step aside?

December 01, 2011

Since he appeared on stage with his fellow GOP contenders, Cain's doubters have insisted he would be just a flash in the pan, and at worst, a candidate more interested in selling books than actually getting elected
 

American Airlines parent AMR files for Chapter 11

November 29, 2011

AMR Corporation, the parent company of American Airlines, has filed for Chapter 11 bankruptcy protection, citing years of rising fuel costs and labor struggles.
 

GM launches loaner program amid Volt battery fire reports

November 28, 2011

General Motors said today that it will offer free loaner vehicles to Chevrolet Volt owners while the National Highway Traffic Safety Administration conducts an investigation into the safety of the plug-in hybrid. The auto line was recently cited for battery fires.
 

Verbinnen tapped by Syracuse University

November 22, 2011

SYRACUSE, NY: Syracuse University is working with Paul Verbinnen, president and cofounder of Sard Verbinnen & Co., as a PR consultant to handle recent allegations of sexual misconduct against assistant men's basketball coach Bernie Fine.
 

Ketchum working with Penn State trustees

November 15, 2011

STATE COLLEGE, PA: Ketchum has confirmed that it is counseling Penn State University's board of trustees as the school responds to the indictment of former football defensive coordinator Jerry Sandusky on charges that he sexually abused minors over a period of years.
 

MF Global lays off entire brokerage staff

November 11, 2011

MF Global, which filed for bankruptcy nearly two weeks ago, has let go of all 1,066 employees in its brokerage unit, effective immediately.
 

The PR Week - November 11, 2011

November 11, 2011

Gideon Fidelzeid, Frank Washkuch and Lindsay Stein discuss highlights from the PRWeek NEXT Conference; the Penn State debacle; McDonald's new Spanish-language Twitter handle; and Brand USA.
 

Comms team, trustees must work closely in Penn State crisis response

November 10, 2011

STATE COLLEGE, PA: Penn State University's crisis situation may only worsen if its communications team and board of trustees don't work closely together to respond to the sexual abuse scandal rocking the college.
 

Paterno hires TMG

November 09, 2011

Penn State University head football coach Joe Paterno, who announced his retirement today, has reportedly hired Arlington, VA-based TMG Strategies.
 

Keynote: Where Management Trends Are Leading Us

November 09, 2011

In his keynote address at the NEXT Conference 2011, CBS CCO Gil Schwartz shares his advice for avoiding PR problems.
 

Corporate comms must lead social media visions

November 04, 2011

It is generally accepted that communications must sit right at the heart of companies and organizations if it is to be effective.
 

Something stinks in Cain's response

November 04, 2011

Since Politico broke the news this past weekend that Herman Cain faced sexual harassment charges while leading the National Restaurant Association in the 1990s by two women, the Republican presidential hopeful's campaign has appeared to believe this one might just blow over.
 

Corzine steps down from troubled MF Global

November 04, 2011

Former New Jersey Gov. Jon Corzine has resigned as chairman and CEO of MF Global, which filed for bankruptcy on Monday.
 

Syms' CEO offers personal message on Chapter 11 filing

November 03, 2011

Syms Corp. CEO Marcy Syms addressed the public Wednesday after the retailer, which also operates the iconic Filene's Basement brand, filed for Chapter 11 bankruptcy protection.
 
Popular Topics
Account Win Advertising Agency AOR Automotive Brief Campaign Consumer Corporate Corporate Communications Davos Digital Healthcare Media People Move Politics Presidential Race Public Affairs RFP Social Media Sports Super Bowl Technology travel and tourism World Economic Forum