Much to be gained by putting yourself in customers' shoes
Customer experience immersion was the topic of a keynote David McQuillen, VP of customer experience and "Voice of the Customer" for Credit Suisse in Zurich, Switzerland, gave at a recent conference on catalog and Internet marketing.
Your Email Address:
Recipient(s) Email Address:
(Separate multiple e-mail addresses with commas. Limited to 20 addresses.)
Include a message (optional):
The e-mail address(es) that you supply to use this service will only be used to send the requested article.